Great leaders care enough to support people and respect them enough to expect their best. Why Great Leaders Refuse to Choose Between Accountability and Care Many leaders unconsciously believe they must choose between two competing approaches: High standards = hard driving leadership Care and compassion = softening expectations This is a tension I experienced as a business leader and one I continue to see in my coaching practice today. "If I hold people accountable, they may t

Great leaders create space for others to contribute. Modern leaders don’t build trust by talking more, they build it by listening better. For much of my business career, leadership rewarded decisiveness. Leaders were expected to give direction, solve problems quickly, and keep things moving. Meetings often centered around the leader speaking while others listened. In fast-moving operational environments, that approach can feel efficient. But over time, I learned something imp

Modern leaders don’t win by having the answers — they win by asking better questions. For much of my career, leadership meant having answers. Early on, that made sense. In the 1980s, when I managed a supermarket, success came from knowing every job, giving clear direction, and making sure things got done the right way. Leadership was top-down, command-and-control — and in that world, it worked. But that world is gone. Today’s leaders operate in a vastly different environment

Modern leaders create environments where everyone contributes. For most of history, leadership carried one constant assumption: the...

In our pursuit of happiness, many of us live in a constant state of “once I get there…”—once I get the promotion, finish the project, buy...

“The most basic of all human needs is the need to be understood. The best way to understand people is to listen to them.” -Ralph Nichols...

Golf is a risk reward sport which parallels life in many ways. Like life, a journey around a golf course presents many challenges,...

Cantor Fitzgerald, a financial services firm, occupied the 101st and 105th floors of the north tower at the World Trade Center on...

The role of management is to maximize long-term shareholder value by allocating limited resources to satisfy the primary stakeholders. To...

After spending most of my career working for family owned and operated businesses, I had the opportunity to be part of something bigger....